Terms of Service

1. Acceptance of Terms

By accessing or using Velour Web's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Velour Web provides web development services including but not limited to:

• Custom website design and development
• SaaS platform development
• Web application development
• Website maintenance and support
• SEO optimization

3. Project Agreements

All project work is subject to a separate written agreement outlining scope, timeline, deliverables, and payment terms. These Terms of Service apply in addition to any project-specific agreements.

4. Intellectual Property

Clients own their domain, which is registered in the client's name, the content they supply (logo, photos and their own text) and their lead data, which they may export at any time. Velour Web owns the code, design system, templates, the pages Velour Web writes, SEO pages, forms, tracking and dashboard, and licenses them to the client while the client's Hosting or Growth agreement is active. Velour Web does not sell the code and designs, and their ownership is not transferred to the client. When Growth ends, the SEO pages, the lead forms and tracking on them and the client's area exclusivity end; the core website may continue on the Hosting plan. For Custom work, ownership passes to the client when the project is paid in full, unless the project agreement says otherwise. Clients who signed an agreement with Velour Web before October 24, 2026 keep the terms of their signed agreement, including any code ownership or buyout it grants; these terms apply to new sign-ups from that date and to existing clients who agree to them in writing. However:

• Third-party software, libraries, and frameworks remain subject to their respective licenses
• Velour Web retains the right to use general techniques, knowledge, and non-proprietary elements in future projects
• Portfolio rights: Unless otherwise agreed, Velour Web may display completed work in our portfolio

5. Payment Terms

Payment terms are specified in individual project agreements. The published tiers work as follows:

• Hosting, website included: $50 a month, billed $600 a year in advance. The subscription renews automatically each year at $600, charged to the card on file, unless the client cancels before the renewal date by email or text. There is no build fee. The first year is not refundable once the website is live; if the website has not launched within six weeks of our receiving the client's content and approvals, the client may cancel for a full refund. Small text edits (hours, phone, team, prices, photo swaps) are included; other work is billed at $120 an hour or included in Growth. The code and the pages Velour Web writes are licensed, not sold (see section 4).
• Growth: billed monthly in advance, on top of Hosting, at the client's tier (Local $549, Area $1,000, Metro $1,500, County $2,000, Region $3,000 or Market Leader $5,000 a month), which is set by the number of target cities and offices the client covers, one tier higher for a yellow-rated main city, and never more than three typical jobs for the client's industry in our published table. We lower that cap on evidence of smaller typical jobs; we do not raise it. Growth is governed by a separate Growth Agreement, signed before any Growth work starts. Growth begins with a Free Start of up to six months, offered on green- and yellow-rated markets only and once per business: nothing is charged until the client's qualified leads in a 30-day period exceed the Baseline (qualified leads in the 30 days before the Start Date) plus the Trigger margin (4 × the monthly price ÷ the typical job, rounded up, at least 3). We send a Billing Notice at least 10 days before the first charge; the client may stop then, in which case the Growth pages are removed unless the client keeps them for 50% of the remaining payments. Billing then runs for 12 monthly payments, then month to month. If the trigger is not reached by the end of month six, nothing is owed and the pages stay. What counts as a qualified lead and the other Growth terms are set out in the Growth Agreement.
• Custom: a paid discovery sprint, then a fixed-scope quote with a deposit and milestone payments.
• Clients on the former Care plan keep it at $99 a month for as long as they stay on it.

Late payments may result in work suspension, suspension of hosting after written notice, or additional fees.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate and timely content, images, and feedback
• Ensuring they have rights to all materials provided to us
• Reviewing and approving deliverables in a timely manner
• Maintaining backups of their own data

7. Limitation of Liability

Velour Web shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim shall not exceed the amount paid for the specific services giving rise to the claim.

8. Warranty Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

9. Termination

Either party may terminate a project agreement with written notice. Upon termination, payment is due for all work completed up to the termination date.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms, please contact us:

Email: [email protected]

Phone: +1 (858) 933-1860

Location: San Diego, CA